Multi-Channel Deployment

Reach employees and customers wherever they are. Deploy agents to web, Slack, Teams, LINE, Zalo, or your own API from a single configuration.

Capabilities

• Unified agent config across all channels
• Native integrations: Slack, Microsoft Teams, LINE, Zalo, WhatsApp
• Webhook and REST API for custom channel builds

Supported Channels

Channel	Use Case
Web	Embedded chat on internal portals or public sites
Slack	Internal employee workflows and notifications
Microsoft Teams	Internal collaboration and IT support agents
LINE	Customer-facing flows for APAC markets
Zalo	Customer-facing flows for Vietnam market
WhatsApp	International customer-facing flows
REST API	Custom apps, mobile apps, IVR bridges
Webhook	Trigger from any external system

Single Configuration, Many Channels

flowchart LR
  C[Agent Config] --> S[Slack]
  C --> T[Teams]
  C --> L[LINE]
  C --> Z[Zalo]
  C --> W[Web]
  C --> A[API]

One agent definition: personality, tool access, knowledge scope, RBAC. AgentBrain handles channel-specific message format conversion, attachment handling, threading, and rate limits.

Custom Channels

For channels not natively supported, use:

• REST API: send a user message, receive an agent response synchronously
• Webhook: register an endpoint that AgentBrain calls on each agent reply

Related

• Orchestration for routing across agents
• SOPs: Channel Deployment for setup steps